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Pacific
Continental Bank Upgrades Imaging Systems
Situation
Overview
Eugene-based
Pacific Continental Bank (Nasdaq: PCBK) is a mid-sized banking company
with ten branches throughout Oregon. Recognized as one of the premier
banks on the West Coast, the Bank has built a first class service
culture designed to meet the needs of community businesses.
As the top producer of SBA loans within
Oregon and Southwest Washington, the Bank has consistently been ranked
as one of the top performing banks in the country. High tech, high touch
services offered include full transactional Internet Banking and
Imaging.
Opportunity
Pacific
Continental Bank implemented a Dos-based check imaging solution in 1994.
While the system provided benefits, the Bank found themselves with an
outdated imaging system and an isolated “Island of check image
information.”
Resolution
Pacific
Continental Bank implemented the Browser-based ImageCentre application
from Birmingham, AL based BankWare to replace their existing Dos-based
check imaging solution.
“We
needed a way to get all of this information out to our offices and to
our clients,” claims Pat Haxby, Vice President and Chief Information
Officer of Pacific Continental Bank.
The
implementation of ImageCentre provides enterprise-wide capability for
Bank associates to perform any function on the imaging system. This
capability has tremendous impact on customer service and back-office
staffing requirements.
Customer
service representatives are now enabled via the Bank’s Intranet to
perform check image research, statement research, and other imaging
related functions. This means servicing a customer on the spot with
questions, and eliminates the calls and requests to the back office for
research.
“Enabling
our associates at the point of customer contact has provided us with a
tremendous customer service advantage,” continues Pat.
“Additionally, by empowering our associates at the branch level, we
have freed up 6 hours of daily research requests that were previously
handled exclusively in the back office.”
The
aspects of an enterprise-based imaging solution have provided incredible
benefits. “Even as a Bank that had run check imaging for more than
five years, we are seeing cost savings and reductions in ways that even
we would not have imagined,” states Pat.
Pacific
Continental Bank has also implement ImageCentre’s COLD, or Computer
Output to Laser Disk solution. “No longer on a daily basis do we have
to print page after page of greenbar reports. Associates in all of the
branches are now empowered via the Intranet to review all reports daily
with their Internet Browser, reducing our printing expenses while
simultaneously improving decision making time and capability.”
What
to do as an Encore?
“As
the leading small business lender in Oregon we continue to offer
competitive differentiating new products. To complement our Internet
Banking capability we have recently introduced the CD Statement,”
explains Pat.
“The
CD Statement provides our customers with the ability to research their
own checks, statements, and deposits,” says Pat. “We also uniquely
provide the ability to research items associated with each deposit.
Additionally, transaction information can be output to different
spreadsheets or other electronic formats.”
Remote
Capture Initiatives
With
a remote branch located in Portland, in addition to the local Federal
Reserve Branch, the courier and timing of physically transporting items
daily from Portland to Eugene and back to Portland again presented
incredible opportunities for efficiencies.
In
June of 2001 a remote image capture solution was implemented to capture,
process, and encode items in Portland, all while operating in
conjunction with the single Oracle database located in Eugene.
“The
Browser-based aspect of this solution provides the Bank with significant
cost reductions,” states Pat. “By implementing a complete
Browser-based solution, we have overcome the licensing and database
requirements that a client-server based solution would require.
Operators in Portland use Internet Browsers for every function, just
like we do today in the back office and throughout the entire
enterprise.”
ImageCentre
has also been integrated with the Bank’s in-house core processing
system, JHA’s 20/20 application on an IBM AS/400.
The
Future
As
part of the ImageCentre solution, the Bank also has several other
projects on the drawing board for the near future.
As
part of a strategic plan to further enhance customer relationships, the
Bank has plans to augment their current Internet Banking offerings with
Email Statements and the ability for customers to research their own
check images via Internet Banking.
Operationally,
the Bank hopes to further improve customer service and reduce operating
expenses through the deployment of Browser-based document imaging.
ImageCentre
Solution
The
Bank utilizes ImageCentre’s Image POD, Power Encode, Courtesy Amount
Recognition (CAR), Legal Amount Recognition (LAR), Image Research, Image
Statements, Image NSF Notices, Image Deposit Corrections, and other
applications to process their average volumes of 30,000 items per day.
About
BankWare
BankWare,
based in Birmingham, AL, was formed in 1982 and is a privately held
company. In 1991, BankWare developed the industry’s first Image Proof
of Deposit system, which today is utilized by more than 600 financial
institutions throughout the US and internationally. BankWare also
provides platform automation to more than 200 financial institutions
throughout the US. BankWare can be found on the Internet at www.bankware.net.
About
ImageCentre
ImageCentre
was introduced to the financial services marketplace in November of
1999. Designed by Bankers, for Bankers, ImageCentre was developed with a
blank canvas to address the complete payment processing and document
storage/retrieval needs of the financial services industry. ImageCentre
is the financial industry’s first and only Internet Browser-based
check imaging, document imaging, remittance processing, and cold
solution.
Fast
Facts about Pacific Continental Bank |
